RETURN POLICY: If you aren't 100% happy with any item, simply return it! The customer is responsible for return shipping costs. We highly recommend using a shipping service that provides tracking information.
Time Frame: Upon date of paid invoice, the customer has 15 days to return an item. Please note: if it is a sale item returns will only be accepted if it is a defective product and we are notified within 3 days of verified delivery notice via USPS.
The Details: Items must be returned in their original condition. They must not be altered in any way, this includes but is not limited to the following: makeup stains from trying items on, perfumes, animal hair/scent, cigarette smoke, obvious wear, etc. Shoe boxes are an important part of the product presentation and therefore must be returned undamaged, along with the shoes. Please do not use the shoe box as the main shipping container. Shipping charges are non-refundable. If the item(s) returned are unable to be resold in their returned condition, the customer will be subject to a 15% restocking fee.
The Exceptions: Items in the "Sale" section, anything discounted 30% or more, scarves, belts, socks, hair accessories, and undergarments are final and cannot be returned. Shoes returned using the shoe box as shipping container are not permitted.
Defective Items: If you believe you have received a defective you must notify us by facebook message or email within THREE days of verified delivery notice via USPS. Otherwise, it will be deemed wear and tear. No exceptions.
Refund Type: Refund to the original form of payment will be issued, unless you specify that you want store credit. You will need to have a The Humming Arrow account in order to receive store credit.
Overview: Returns received that do NOT meet the above criteria are subject to a 15% restocking fee.
Please be sure to use a tracking service when back a return. We are not responsible for lost packages when shipping back a return.
Send Item(s) To:
The Humming Arrow
11000 558th Ave
Sabula, IA 52070
Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for the return. if you no longer have the packing slip, please include a note with your information.