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Store hours Wednesday 3-6PM, Thursday 11-4PM, Friday 11-4PM, & Saturday 10-3PM
RETURN POLICY
ALL returns/exchanges MUST be processed within 14 days of purchase. If order is shipped, you have 14 days from the time you receive your items. Buyer is responsible for paying for shipping back to me.Tags must be attached in order for the item to be returned or exchanged.Store credit will be issued on any returns within 14 days.Items with a gold circle sticker on the tag are FINAL SALE, therefore, non-returnable, non-exchangeable, non-refundable. (Unless damaged of course).Likewise, if the words “FINAL SALE” are marked on your packing slip, same rules apply. Non-returnable, non-exchangeable, and non-refundable. I do my best to explain how items fit, provide pictures of items on multiple body types, allow for items to be tried on in store and answer comments and messages on Facebook regarding the fit of items. Please try your best to read these descriptions before purchasing an item!The customer is responsible for return shipping costs. We highly recommend using a shipping service that provides tracking information.
The Exceptions: Items in the "Sale" section, anything discounted 30% or more, scarves, belts, socks, hair accessories, and undergarments are final and cannot be returned. Shoes returned using the shoe box as shipping container are not permitted.
Defective Items: If you believe you have received a defective you must notify us by facebook message or email within THREE days of verified delivery notice via USPS. Otherwise, it will be deemed wear and tear. No exceptions.
Overview: Returns received that do NOT meet the above criteria are subject to a 15% restocking fee.
Please be sure to use a tracking service when back a return. We are not responsible for lost packages when shipping back a return.
Send Item(s) To:
The Humming Arrow
904 Main St
Delmar, IA 52037
Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for the return. if you no longer have the packing slip, please include a note with your information.